The Operator Bundle
Guaranteed Safe Checkout
Certified Partners
Every shipment that leaves our warehouses is fully covered in case of a lost item or damage and comes with a full manufacturer's warranty.
No Hassle Returns
Customer can return an item within 30 days of purchase. Restocking fees may apply. It's as simple as that.
The Operator Bundle
The Operator Bundle
Everything you need to show up and perform — nothing you don't. The Operator Bundle includes two premium towels, an anti-slip floor mat, a universal phone and tablet mount, and a neck support pillow — designed to keep your recovery sessions clean, comfortable, and completely dialed in. Whether you're in the sauna or the cold plunge, this bundle ensures your setup is as intentional as your training.
What's Included:
- 2 Premium Egyptian Cotton Towels — 100% Egyptian cotton, 60" x 40", delivering a luxuriously soft, absorbent finish after every session
- Ergonomic Neck & Upper Back Support Pillow — Constructed from 100% waterproof, fast-drying material and engineered to fully support the head, neck, and upper back for total relaxation
- Diatomaceous Earth Floor Mat — A high-performance, natural stone mat designed to absorb water instantly, eliminate slip hazards on exit, and protect your floors from moisture damage
- Universal Phone & Tablet Mount — Keep your entertainment, guided sessions, or content locked in and within view throughout your entire recovery session
Shipping & Returns
Order Confirmation
As soon as your order is placed, you will receive an order confirmation e-mail. (If you do not, please contact us, and a representative can send over the digital receipt of your purchase. This confirms your order has been received in our system, and your credit card is authorized for purchase. As soon as we receive your order, we begin processing to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will reach out to you via email to confirm if you'd like to keep your order or cancel for a full refund. If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.
Free Shipping — On Every Order
At Infraglow, we believe that investing in your recovery shouldn't come with hidden costs. That's why we offer free shipping on all orders, nationwide. No minimums, no surprises at checkout — just premium products delivered straight to your door. We handle the logistics so you can focus on what matters most: your health, your recovery, and your performance.
Order Shipment
Please reference your product page's specific lead times. After shipment, items will arrive in 2-7 business days.
Certain items, due to high demand and low supply, can only be placed on back order at specific times. Please get in touch with customer service to check on any item's availability.
Please contact us for rush shipping rates and options. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within four business days of your order, feel free to follow up with us at concierge@infraglow.us
Large items that ship via freight (not UPS or FedEx) require a signature upon delivery. You will receive a call from the shipping company to arrange a time and day for delivery that works for you.
Product Quality Guarantee
Please inspect the packaging of your item(s) when they arrive. If you notice any damage, you should REFUSE the package and make note of it on the delivery receipt. If your items arrive damaged, please contact us immediately and send photos to concierge@infraglow.us. We will process an insurance claim on your behalf and happily work with you to resolve the issue and refund or replace your order.
Cancellations & Refunds
Generally, most of the items we carry can be returned within 30 days for unused/unopened returns, 7 days to report damage in transit, and 48 hours to refuse damaged delivery.
Returned products must be sent back with their original packaging and have all of the parts and components that they came with. Please contact the manufacturer for any warranty issues.
If there is damage in the product, the customer is not responsible for the shipping costs and restocking fees that apply for the return.
Customer remorse: If there is no damage to the product, the customer will be responsible for paying for shipping and restocking fees. The customer will be given a refund of the remaining balance.
Please document (photograph) any damages upon receiving the item and report these damages to the delivery carrier if the product was sent by LTL or freight (not by UPS, FedEx, USPS, etc)
Some items may be subject to a 15% restocking fee. Customer is responsible for return shipping and original shipping cost, even if the item was "free shipping". Any damage to products may void the return.
An RMA number must accompany returns. Please get in touch with us to have one generated.
Should you have any questions about a particular product’s return policy, we’re here to help. Please contact us, and we will respond within 24 hours.
As stated in the Product Quality Guarantee, any item that arrives in less-than-perfect condition or missing parts will be handled at no extra cost. Refunds will be issued to the original credit card that you used when placing your order.
It is the customer's responsibility to confirm that the product will comply with their state, county, or city codes. If you will be receiving an inspection by a county or city inspector, please ask them what they require.
Five Promises We Make to Every Customer
1. We Live What We Sell
We're not a faceless storefront — we're athletes, we're disciplined, and we use these products ourselves. Every sauna and cold plunge we offer has been vetted against the standard of people who take their health seriously. When we recommend something, it's because we'd put it in our own home. Your trust isn't taken lightly.
2. Elite Products. No Compromises.
We source only the highest-grade infrared saunas and cold plunge tubs on the market because we believe your recovery deserves luxury-level quality. We've done the research so you don't have to — what you find here represents the best technology available, built to perform and built to last.
3. People Over Profit
This business was built on faith and the understanding that people come first. You'll never feel like a transaction here. From your first question to long after your purchase, we're invested in your experience. We operate with the same integrity we were raised on — because that's not something we're willing to compromise.
4. Veteran-Led. Mission-Driven.
There's a standard of excellence that comes with military service — attention to detail, accountability, and a commitment to getting things right. That culture carries directly into how we run this business. When you choose us, you're choosing a team that holds themselves to a higher standard, every single day.
5. Recovery Is Our Purpose, Not Just Our Product
We believe that how you recover determines how you perform — in the gym, at work, and in life. Our mission goes beyond selling equipment. We want to be a resource, a community, and a partner in your pursuit of a healthier, stronger, more resilient life. That's not a marketing line. That's why we show up every day.
Backorder Policy
If an order is placed on a product listed as backordered (or advised as such), we will process payment at the time the order is placed. We do this for your protection and ours — it allows us to secure your order immediately and helps us prevent:
- Delays caused by outdated or changed payment information at the time of shipment
- Fraudulent orders submitted with false payment details
- The need to collect or store your sensitive financial information at a later date
This protocol helps us avoid costly delays, cancellations, and rerouting — and ultimately keeps our prices lower for you. We appreciate your patience and understanding.
Your Right to Cancel a Backorder
You may cancel a backordered item for a full refund at any time before shipment — no questions asked. Simply email us at concierge@infraglow.us with your order number and cancellation request.
While you wait for a backordered item, you also have the option to:
- Swap for a comparable product — Browse our site for a similar item. Place the new order first, then contact us right away so we can cancel and refund your original order.
- Request stock updates — Email us at concierge@infraglow.us to ask about expected availability so you can plan accordingly.
Please allow a minimum of four (4) business days for your refund to be posted back to your original payment method.
Unless we hear from you before shipment, we will assume you wish to keep your order as placed and will continue working on your behalf to fulfill it as quickly as possible. We will notify you with freight and tracking information as soon as it becomes available.
A Note on ETAs
All estimated timeframes are subject to change. As an Authorized Dealer, our delivery timelines depend on each manufacturer's production and shipping schedule. We will share manufacturer ETAs as soon as they are confirmed, and Infraglow will continue to keep you updated throughout the process.